Política de envío

Delivery

The purchased products will be delivered worldwide within a period of time 48 to 120 hours from receipt of the means of transport. payment, by La Poste's solutions at the address indicated by the customer at the time of his order on the merchant site. In any case, the delivery cannot take place beyond a period of thirty days to As of receipt of payment for the order. Please note: We invite you to be very precise when you fill in the field address: door code, intercom, backyard, floor, location, don't hesitate not to add all the information in the comment box that can help the delivery boy accomplish his mission. Your phone is also a precious help for our friend the delivery man who uses it when he doesn't can't find you.

During the Christmas period (October 15 to December 31) BUTTERFULL reserves the right to extend the delivery period according to the following conditions

has itfflux of orders reaching him. The standard shipping method is the Colissimo suivi, delivered without signature or the Lettre Suivie. If you would like a discount with signature, an additional cost applies, please contact us. If the package cannot enter the mailbox, it will be delivered to the client or the recipient of the order by the carrier. In case of absence, a notice of passage will be sent to the customer. is dropped off by the carrier and the package is directed to a Post office. If the package is not picked up by the customer or the recipient of the order within the time limit mentioned on the delivery note, it will be automatically returned to BUTTERFULL by post. In this case, the customer will be refunded the amount of the order not delivery costs deducted, by any means of your choice of BUTTERFULL.

Whichever shipping method you choose, we will provide you with the following as soon as we receive your order as possible a link that will allow you to follow online the delivery of your package. Shipping fees include packaging, packaging, postage and packing. handling and postage. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them them. Your package will be dispatched at your own risk, special care is taken to protect your privacy. is brought to the package containing fragile products. In case of anomaly noted on the package in the presence of the carrier's representative, the customer or the recipient of the order may refuse delivery. It is then invited to issue and report it to BUTTERFULL Customer Service. In this case, the customer can choose between a refund or the receiving a new package. In the event of a refund, its amount will be equal to the total amount of the products, delivery costs, etc. included. In the event of an anomaly noted outside the presence of the representative of the carrier, the client or consignee of the is invited to contact Customer Service to arrange, if necessary, for the wishes it, the return of the parcel. In this case, the customer can choose between the refund or receipt of a new package. If the customer chooses to be reimbursed, the amount of the reimbursement will be equal to the total amount of the products, including delivery costs. Return costs are at the expense of BUTTERFULL.
The delivery of certain parcels will be effectuated by DHL or Chronopost for the sake of speed. Chronopost is also an active carrier Chronopost has decided to go further in the respect of the environment. far away by ensuring that all of the company's operations are fully carbon neutral.ffby the offsetting its residual and incompressible CO2 emissions.

This program, called "Total Zero", applies to all mailings Chronopost since 1 July 2012.
Any order placed on the site and delivered outside the Union will be invoiced without VAT and may be subject to additional charges. any taxes, customs duties and other related charges that are imposed when the package reaches its destination. These additional charges are payable to the The Customer shall be responsible for the costs and liabilities of the Customer. The prices indicated do not do not take into account the shipping costs that will be charged in addition, or property offerts depending on the amount of the order and the country of delivery, and will be specified to the User at the time of final validation. of his order.

These shipping costs do not include customs and other fees. annexes that may be requested upon entry to certain countries, these costs remain the exclusive responsibility of the customer.
Butterfull's responsibility cannot be engaged in case of delay. by the carrier for any reason whatsoever. either. However, and in accordance with the provisions of Article L121-20-3 of the French Consumer Code, failure to deliver to At the end of 30 days from the day following the day on which the Customer has placed an order, the Customer has the possibility to cancel the order. order free of charge. The sums that he will have paid will then be returned without delay, to the exclusion of any other compensation.