Refund Policy

Withdrawal

The Customer has a period of 15 days from receipt of the products ordered on the Site to exercise his right of withdrawal without having to justify the reasons or pay compensation to BUTTERFULL The Customer must within this period declare without ambiguity to withdraw by writing to the following address: BUTTERFULL COSMETICS - Customer Service, 15 bis ruelle des ainés

97139 Les Abymes The products must be returned by the customer to BUTTERFULL in a period of fourteen days following the declaration of withdrawal in the state new and in their original packaging, also in perfect condition, including including gifts. Items damaged or soiled by the Customer will not be accepted. will not be taken back and will remain in this state at Butterfull's at the the Customer's disposal. The address to which to send the products in case of return is the Next:
BUTTERFULL COSMETICS
Customer Service 15 bis ruelle des ainés 97139 Les Abymes

Back

For the return of products, BUTTERFULL recommends that they be returned to it sent by registered mail with acknowledgement of receipt.
The return costs are to be paid by the Customer. Shipments by "postage paid by the recipient" or cash on delivery will be refused.

The shipping costs that would have been paid by the Customer will be on the other hand paid back.
Subject to the foregoing provisions, the reimbursement of s'effwill be executed within fourteen days of receipt, by BUTTERFULL, of the returned order.

Subject to the foregoing, the exchange or the reimbursement, as appropriate, shall be madeffect within thirty (30) days following the receipt by BUTTERFULL of the damaged or non-defective products The products being artisanal, in the event of damage, of defect or non-conformity of the products received with the products ordered, the customer may return them to BUTTERFULL, within a period of time of ten (10) clear days from the date of receipt, within ten (10) clear days from the date of receipt, within ten (10) clear days from the date of receipt. the original packaging (in case of non-conformity) or in a packaging appropriate (in case of damage) to the following address :

BUTTERFULL COSMETICS Customer Service
15 bis ruelle des ainés 97139 Les Abymes

The Customer is required to attach a letter to this mailing in which he or she specifies the order references, the date of the order, the order date, the date of receipt of the package as well as the detailed reasons for the return.

Returned products must have been purchased by mail order. via the Site and not in one of the points of sale.
In the event of a return for damage or non-compliance, the costs of will be refunded to the customer by BUTTERFULL.

Upon receipt of damaged or non-conforming products, BUTTERFULL proposes by email to the Customer either to exchange the said products for products in good condition and in accordance with the Client's expectations, i.e. to fully refund the products returned, without compensation extra. In the absence of a response from the Customer within a period of fifteen (15) days from the sending of the email by BUTTERFULL, the Customer will be presumed to have opted for a refund.
Subject to the foregoing provisions, the exchange or the reimbursement, as appropriate, shall be madeffect within thirty (30) days following the receipt by BUTTERFULL of the damaged or non-defective products conforming.